Overview
Our websites are custom work, planned and built for one business. Refunds therefore depend on how much work has been done when you ask. This policy works together with our Terms and Conditions.
1. Before work starts
If you cancel after paying the deposit but before we start work on your project (before the planning call or any design work), we refund the deposit in full, less any non-refundable payment processing fees.
2. After work has started
- Once planning or design work has started, the deposit is non-refundable because it covers time already reserved and spent on your project.
- If you cancel later in the project, you pay for the work completed up to that point. Anything you paid beyond that is refunded.
- We hand over the completed work (designs or pages) once it is paid for.
3. After launch
Once the website is approved and launched, the project fee is not refundable. If something we built does not work as agreed, tell us within 14 days of launch and we will fix it free of charge.
4. If we cannot deliver
If we have to cancel a project for reasons on our side, we refund any payment for work we have not delivered.
5. Billing errors
If you were charged twice or the wrong amount, contact us within 14 days of the payment. Confirmed errors are refunded in full.
6. What is not refundable
- a change of mind after a stage has been approved
- delays caused by missing content, feedback or approvals
- third-party costs paid on your behalf, such as fonts, stock images, plugins or tools
- hosting, domains or other services bought directly from other providers
- search rankings, traffic or sales results, which we do not guarantee
7. How to request a refund
Contact us with your name, business name and invoice number, and tell us why you are asking. We reply within 5 working days. Approved refunds are paid to the original payment method within 14 working days; your bank may take longer to show them.